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Improve experience when signing back in

We've had frequent requests for assistance signing back into your Patina Project account. The most common cause of this is that our current system does not automagically link sign-ins using the same email address, but different methods.

To illustrate, let's say my email address is patina@gmail.com.

  1. Create an account with using email and password with the patina@gmail.com email address.
  2. Sign out.
  3. Sign back in using Sign in with Google with the patina@gmail.com Google account.

Today, this would result in two, completely different accounts! 😱

We understand that this is not an ideal experience, and we are looking into the best way to improve this.

Status: Completed3 comments

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Comments3

  • Ted Mader changed status to Complete
    Team•

    Dec 11, 2022

  • Ted Mader changed status to In Progress
    Team•

    Nov 21, 2022

    To help you sign back into the correct account, we are improving the sign in screen to explicitly guide you back to the previously used sign in method.

  • Ted Mader changed status to Planned
    Team•

    Nov 9, 2022